Find answers to common questions about sterling silver purity, custom orders, delivery, care, and corporate gifting. Can’t find what you need? Contact us anytime.
925 Sterling Silver contains 92.5% pure silver and 7.5% other metals (usually copper) for strength. It is the international standard for quality silver jewellery and artifacts. All our products are 925 Sterling Silver, BIS Hallmarked for your assurance of purity.
BIS (Bureau of Indian Standards) Hallmarking is a quality certification system in India for precious metals. A BIS hallmark guarantees the purity of silver or gold. Yes, all our silver products carry BIS Hallmarking — your guarantee of 925 Sterling Silver quality.
Yes, 100% of our products are available for customisation. You can personalise with names, dates, inscriptions, custom designs, or even commission completely unique pieces. Contact us with your requirements and we'll create a design sketch for your approval before crafting begins.
Standard catalogue items ship within 3-5 business days. Customised items with engravings take 5-7 business days. Fully custom-commissioned pieces take 3-6 weeks depending on complexity. We keep you updated at every stage.
We ship to all cities and towns across India with free insured delivery on orders above ₹5,000. For international shipping to the UAE, USA, UK, Canada, and other countries, we offer competitive rates. Contact us for international shipping quotes.
To keep your silver lustrous: (1) Polish gently with a soft silver cloth, (2) Store in anti-tarnish bags or cloth when not in use, (3) Keep away from perfumes, chemicals, and moisture, (4) Use professional silver cleaner for deeper cleaning. Avoid rubber bands or plastic bags for storage as they accelerate tarnishing.
We stand behind every piece we create. If you're not satisfied with a catalogue item, we offer a 30-day return policy for unused items in original packaging. For customised/personalised items, we offer a craftsmanship guarantee — if there's any defect in workmanship, we'll remake it at no charge.
Absolutely! We welcome visitors to our showroom and workshop in Johari Bazaar, Jaipur — the heart of Rajasthan's silver crafting heritage. You can see our artisans at work, browse our complete collection, and place orders in person. Please call ahead to schedule a workshop tour.
Yes, we specialise in corporate and bulk orders. We've fulfilled orders for leading Indian corporations, government departments, and luxury hotels. Corporate orders of 10+ pieces receive special pricing. We can also create custom pieces with your logo or brand elements. Contact us for a corporate pricing quote.
You can enquire via our website form, WhatsApp us directly, call us, or email us. We'll send you detailed product information, customisation options, and pricing. Payment is accepted via bank transfer, UPI, or cheque. We begin crafting only after payment confirmation.
All our products are newly handcrafted using traditional methods — not antiques. We use an "antique finish" technique that gives silver a warm, aged appearance without being an actual antique. This allows us to guarantee the silver purity and craftsmanship quality of every piece.
For personalised catalogue items (engravings, inscriptions), there's no minimum — single pieces welcome. For fully custom designs or corporate logo pieces, the minimum order is typically 10 pieces. However, we do accept single-piece commissions for exceptional one-of-a-kind pieces at a premium.
Yes, every order comes with a Certificate of Authenticity from Rudraksh Silver Art confirming the silver purity (925 sterling), the artisan who crafted the piece, and the date of creation. This certificate is especially important for collector's pieces and investment-grade silver coins.
Yes, silver is one of the most repairable precious metals. We offer repair and re-polishing services for any silver item — not just pieces purchased from us. Bring your item to our Jaipur showroom or ship it to us. We'll assess the damage and provide a repair quote before proceeding.
We accept all major payment methods: NEFT/RTGS bank transfer, UPI (GPay, PhonePe, Paytm), cheque (for local customers), and cash for in-store purchases. International customers can pay via wire transfer or Western Union. Full payment is required before production begins for custom orders.